Terms andconditions.

01Who we are and what these terms cover

These terms apply to the travel services you book through БЪЛГЕРИЪН ТУРС ЕООД (Bulgarian Tours EOOD), UIC 206222522, trading as Lufthansa City Center Bulgarian Tours ("we", "us"). We are registered with the Bulgarian Ministry of Tourism as a tour operator and travel agent under certificate № РК-01-8757, and we hold compulsory tour operator liability insurance with Euroins Insurance JSC under policy № 03700100006651. Details are on our imprint page.

"You" means the client who asks us for travel and pays for it. Where a company books for its employees, the company is the client and the employees are travellers. A separate written agreement with a corporate client takes precedence over these terms where the two differ.

02Our role

For flights, hotels, transfers, rail, car hire and insurance we act as an agent: we book the service on your behalf with the airline, hotel or other supplier. Your contract for the service itself, for example the contract of carriage with an airline, is with that supplier, under its own conditions. The supplier's conditions, including fare rules, apply in addition to these terms.

If we combine services into a package or a linked travel arrangement within the meaning of the Tourism Act, we tell you so before you book, and a separate package travel contract with the information and protection the law requires applies.

03Requests, quotes and bookings

• A quote shows the fares and prices available when we prepared it. Prices and availability are set by the suppliers and can change until the booking is confirmed and, for flights, until the ticket is issued.
• A reservation may be held only until the time limit the airline or supplier sets. We tell you that time limit; if it passes, the reservation may be cancelled and the price may change.
• A booking is confirmed when we confirm it to you in writing, by email, and the supplier has accepted it.

04Prices, service fees and payment

• Prices are in euro unless we state otherwise, and include the fares, taxes and charges collected by the suppliers.
• Our service fees are shown in the quote or set out in your agreement with us, and are charged in addition to the supplier's price.
• Payment is by bank transfer or another method we agree in writing. Unless we have agreed credit terms with you in writing, we issue tickets and confirm services once payment is received.
• We issue an invoice for every payment.

05Traveller details and documents

• Names must be given exactly as they appear in the passport or ID card used for travel. Airlines charge for name corrections and may refuse them; such costs are borne by the client if the name was given incorrectly.
• Travellers are responsible for valid passports, visas, entry and transit permits and health requirements for every country on the route. We point out general requirements where we know them, but the authorities of each country have the final word.
• Travellers must check in and arrive at the gate within the times the airline sets.

06Changes and cancellations you request

• Changes, cancellations and refunds follow the fare rules and the supplier's conditions. Some fares cannot be changed or refunded at all.
• Where a change is possible, you pay the supplier's change fee, any fare difference and our service fee for the change.
• Refunds are paid only to the extent the supplier refunds us, and only after we receive the money. Refund times depend on the supplier.
• Requests must reach us in writing, by email, before the supplier's deadline.

07Changes by airlines and suppliers

Airlines change schedules and sometimes cancel flights. When we learn of a change to your booking, we tell you and propose the alternatives available. Travellers may have rights directly against the airline, including under Regulation (EC) No 261/2004 on denied boarding, cancellation and long delays; we can help prepare such a claim on request.

08Group bookings

• Group fares and seats are offered by the airlines under their own group conditions, which we pass on to you in writing with the offer.
• Group bookings usually require deposits, a final name list and full payment by set deadlines. Deposits are often non-refundable. If a deadline is missed, the airline may cancel the seats.
• Reductions in the number of travellers and name changes are possible only within the limits the airline allows, and may be charged.

09Our liability

• We are responsible for booking what you asked for, with due care, and for passing on to you the information we receive from suppliers.
• We are not responsible for the performance of services by airlines, hotels and other suppliers, for their schedule changes, cancellations or insolvency, or for events beyond anyone's control. The suppliers' liability is governed by their conditions and by law, including the Montreal Convention for air carriers.
• Nothing in these terms limits liability that cannot be limited by law, or the rights consumers have under mandatory Bulgarian and EU law.

10Insolvency protection

As a tour operator we hold compulsory liability insurance with Euroins Insurance JSC, policy № 03700100006651, valid from 1 July 2026 to 30 June 2027, with a limit of EUR 12,782.30 (BGN 25,000.01). It covers the amounts travellers have paid if a trip does not start through our fault, the difference if only part of the contracted services are provided, and the cost of returning travellers to their starting point. Claims go to the insurer in writing within 7 days of the insured event. The certificate is on our imprint page.

11Complaints

If something goes wrong, tell us as soon as possible, preferably while you are still travelling, so we can try to fix it. Complaints should be sent in writing to air@lcc.bg. We confirm receipt and reply as soon as we have the supplier's answer.

Consumers can also turn to the Commission for Consumer Protection, kzp.bg, for out-of-court settlement of disputes.

12Personal data

We process travellers' and clients' personal data as described in our privacy policy.

13Law and jurisdiction

These terms are governed by Bulgarian law. Disputes are settled by the competent courts in Sofia, without prejudice to the mandatory rights of consumers.

14Changes to these terms

We may update these terms. The version in force when you make a booking applies to that booking.